Frequently Asked Questions (FAQ)


General

  1. • How do I know it is safe to shop with you?
  2. We at VioletBag.com are committed to provide you with a safe and secure shopping experience. Please visit our Privacy Policy and our Security Page to know more about the same.
  3. • What kind of selection do you have?
  4. We have a wide range of cosmetics, fragrances, skin care products, hair care products and personal care accessories spread across over a hundred brands. We are constantly working on improving our product range and keep adding new products every day to ensure that our selection is latest and up to date.
  5. • How do I sign up for your website?
  6. You can sign up by clicking on the Sign Up link at the top right corner of the website. Once you sign up, you will be able to track your order status, check the order history, re-order any of the earlier products and get exclusive offers at VioletBag.com from time to time.
  7. Is there a way I can learn more about the Violetbag Family?
  8. Please visit our About Us page to know more about us. In case there is anything else you wish to know about us, please contact us here

Ordering and Tracking

  1. • How do I know if my order is placed successfully?
  2. As soon as we receive your order, we send you an email confirming that your order has been placed. Usually you would receive the email within five minutes of placing the order. However, it may take up to an hour in a few rare cases. If you had placed the order successfully and did not receive any confirmation email, please let us know here.
  3. • How can I track the status of my order?
  4. You can click here to track your order status.
  5. • How do I redeem a discount coupon?
  6. After you have added all products to your shopping bag, you will be taken to a summary page where your complete order will be displayed. At the bottom of this summary, you will be able to see an option to enter and redeem your discount coupon.
  7. • I want to cancel/modify/return my order. What should I do?
  8. For all queries related to order cancellation/ modification/ return please read our return policy here.

Shipping

  1. • How long will it be before I receive my order?
  2. Your order would normally be delivered within 3-5 business days depending on the location of the delivery address. In rare cases, there might be delays based on unforeseen circumstances. In such cases, VioletBag.com will proactively inform you about the delay and updated delivery date.
  3. • What will be the mode of delivery?
  4. The mode of delivery would be through courier. We have partnered with multiple courier providers for shipment of products and your order may be delivered through any one of them based on your location. 
  5. • What are your charges for shipping the order?
  6. The shipping per order is charged at a flat Rs.100.
  7. • Can I expedite my shipping?
  8. In case you want the shipping to be expedited, please contact our Customer Care. We will do our best to ensure that your request is fulfilled.
  9. • I accidentally placed my order with an incorrect shipping address. What should I do?
  10. In case of providing a wrong shipping address, please call our Customer Care immediately. If your order has not been shipped, the request for shipping address update can be accommodated easily. In case your order has already been packed and shipped, we will provide all assistance to help get your order to you. Please note that this might cause delay in the delivery time promised by us. 
  11. • Do you ship internationally?
  12. No, we only ship within India.

Payments

  1. • What forms of payment do you accept?
  2. We accept various modes of payment to make your experience with us more enriching. Here is a list of payment options:
  3. Credit Card – Visa, Mastercard, Diners Card
  4. Debit Card – All major debit cards
  5. Netbanking – Axis Bank, HDFC Bank, ICICI Bank, J & K Bank, Citibank, Federal Bank
  6. Cash Card – ITZ Cash
  7. • Is it safe to use my credit/debit card on your site?
  8. It is completely safe to use your credit/debit card on VioletBag.com. Violetbag.com does not collect or store your credit card information. Your credit card information is used only by EBS and then by Visa/Mastercard/Diners to verify your credentials and authorize your transaction. 
  9. • What should I do if my payment fails?
  10. In case your payment has failed please retry and ensure
  11.  Information passed on to payment gateway is accurate ie. account details, billing address,   password(in case of net banking)
  12.  Your internet connection is not disrupted during the payment process
  13.  Do not click on Back or Refresh button during the payment process.


For any other queries that you may have, please feel free to contact us here. We will be more than happy to help you out. 


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